can be done from anywhere in the world)
Posted 3 weeks ago

Expectations:

To offer outstanding support to our diverse enterprise clients.

Outputs:

  1. Manage incoming support requests in a timely and professional manner.
  2. Fully solve impressive problems in a tier-less support structure.
  3. Communicate across departments to solve client problems and document solutions for teammates.
  4. Meet deadlines critical to customer success.

Position-centred competencies:

  • Outstanding written communication
  • Enthusiasm for research and continuous progression
  • Innovative solutions to complex problems
  • Ability to organize and prioritize effectively
  • Strong troubleshooting abilities
  • Ability to deliver exceptional results and communicate results to customers

Cultural fit:

  • Devoted communication to clients and team members
  • Self-motivated and disciplined
  • Ability to hold self and team members accountable
  • Growth mindset
  • Adhering to the golden rule for clients and team

Qualifications:

  • Required:
    • 3+ years of support experience (or educational and professional equivalent)
    • Must know LAMP/LEMP
    • Knowledge of networks and cloud computing
    • Firm understanding of WWW (domains, DNS, servers, web caching, etc.)
  • Will Put You Ahead:
    • WordPress/web hosting experience
    • WordPress core, themes, and/or plugin experience
    • HTML, CSS, and PHP/mySQL debugging experience
    • Familiarity with JSON, YML, and/or Linux command line

Benefits:

  • 100% Remote Work
  • Competitive Salary
  • Healthcare Coverage (US Residents)
  • 401k w/ 4% match (US Residents)
  • Paid Vacation
  • Paid Parental Leave

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